Legal
Returns Policy
Last updated: 23 October 2026
Our Promise
We want every bottle you receive from VBE Wines to be in perfect condition and exactly what you ordered. If something isn’t right, tell us and we’ll make it right — whether that’s a replacement, a refund, or a credit on your next order.
Your Right to Cancel (14 Days)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving one. To cancel, simply email us at kelly@vinitywines.co.uk with your order details. Because alcohol is an age-restricted product, we may ask for proof that the bottles are unopened and remain in saleable condition.
Unopened Bottles
If you change your mind about unopened bottles, contact us within 14 days of delivery. Bottles must be unopened, in their original packaging where possible, and in a resalable condition. Once we receive and check the bottles, we’ll refund the price you paid to your original payment method within 14 days. Please note we cannot refund the original delivery charge unless your entire order is being returned.
Damaged, Faulty or Incorrect Items
If a bottle arrives broken, corked, faulty, or isn’t what you ordered, contact us within 14 days of delivery with a photo and your order details. You won’t need to post anything back to us — we’ll arrange a free replacement or a full refund, including any delivery charge. This does not affect your statutory rights.
Returns & The 2 Bottle Subscription
Your 2 Bottle subscription is covered by the same guarantees: if any bottle in your box is damaged or faulty, we’ll replace it or refund it. Because each box is curated to your chosen style (red, white, rosé or mixed), individual bottle choices within a mixed box cannot be swapped, but you can change your style preference at any time by contacting us.
Cancelling Your Subscription
You can cancel your 2 Bottle subscription at any time by emailing kelly@vinitywines.co.uk. Cancellation takes effect from your next billing date — you’ll still receive any box you’ve already paid for, and we’ll never charge you after you cancel.
How to Start a Return
Email kelly@vinitywines.co.uk with your name, order details (or subscription email address), and a short description of the issue. Photos help us resolve damaged-item claims fastest. We’ll reply within 2 working days with the next steps, including a prepaid returns label where a return is needed.
Refund Timings
Refunds are issued to your original payment method. Once approved, refunds typically appear within 5–10 working days, depending on your bank or card provider.
Exceptions
We cannot accept returns of opened or consumed bottles (unless the bottle was faulty), or bottles damaged after delivery through no fault of ours. If a courier leaves your delivery in an unsafe place and it is subsequently damaged or lost, contact us — we will always try to help.
Your Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including your rights to goods of satisfactory quality, as described, and fit for purpose.
Contact Us
For any return, refund, or subscription question, email kelly@vinitywines.co.uk and we’ll take care of you.